FAQ

Frequently Asked Questions

Discount Codes: Discount code are generally limited and cannot be combined with other offers (buy one, get one, free shipping, 20% off etc...) This is due to our website platform only one discount can be applied at check out.

Does JOHARI & LOU offer custom order jewelry: No. At this time, we do not make custom designs. Each piece of jewelry is designed by Sr. Creatress Shanise LM, with a specific crystal formula to best super charge the wearers intention.

Custom Sizing:  At this time, we do not offer customized bracelet sizes. For bracelets, the most common size for women is 7.5" and for men is 8". Some bracelets will range in sizes from small to extra large.

JOHARI & LOU creates artisan bracelets necklaces, and earrings based on product availability to include stones crystals and beads for jewelry making.  At this time we cannot predict which style is most popular, and so we sell items for the average wrist sizes of men and women. Some items will be available in all sizes.

* It is recommended that you measure your wrist. If you are still unsure about what size to buy, use a piece of string to measure the size of your wrist. Make the string fit like you'd want your piece to fit. Measure your string with a ruler and choose the size that is the closest to that measurement!

If you are purchasing a JOHARI & LOU bracelet as a gift and are unsure of the exact wrist size, a general rule of thumb is: 7" fits a women's small wrist; 7 1/2" fits a women's medium wrist; 7 3/4" fits a women's large wrist; and 8" would fit a women's extra large wrist. For men, an 8" bracelet fits a small wrist; 8 1/2" fits a medium wrist; and a 9" fits a large wrist. (SEARCH HERE FOR ITEMS AVAILABLE IN LARGE)

Crystal bracelets and water:

Most pieces can be worn or expose to water, but we do not recommend extended water submersion, nor do we recommend wearing any jewelry when swimming or showering. Our adornments include a variety of gemstones, substances like chlorine can cause damage  

Gold plating: Please keep in mind that gold-plating is just that, 14kt/18kt gold plating over a particular surface or metal usually copper or brass and sterling silver. Tarnishing may occur if the jewelry piece is not properly taken care of. It is strongly recommended to keep gold plated jewelry out of water and only place on fingers or around the body once the skin is completely dried of substances. We do not make any guarantee that plating will not fade if exposed to excessive moisture.

What is the processing time?

We’re glad you asked. Processing is up to 5 business days.JOHARI & LOU is a small business. We operate with just a few people. In order to ensure orders are processed timely and accurately we aim to provide the best stewardship, and utilize processing time to do such.

How come items sell out quickly ?

All jewelry pieces are designed and individually handcrafted. We do not sell bulk made items. We are an artisan brand that creates and produces in limited quantities due to product (cyrstals, stones, charms) availability. We do our best to ensure product availability is stocked to its maxed capacity.

 

I've changed my email and phone number associated with your shopify store text verification, how do I update this?

You will have to opt out of verification, and start a new account to received messages to your updated email address click here to dis-enroll your previous email or phone number.

I was charged multiple times! 

Please verify you were charged via your bank statement and or receipt. If it is a pre-authorization the release depends on your individual credit / debit card bank. Once original payment is posted, it typically takes 2-3 days for the pre-authorization charge to be removed by your bank. Our pay system will NOT charge you more than once, however some systems such as PayPal may place a preauthorization hold on your card. Please review their policy before utilizing that option for pay.

What are your shipping, return, or damage product guidelines?

Shipping: EFFECTIVE 8-19-2020 all items ship within five business days once the order has been processed with the logistic carrive UPS and are insured with tracking number. See our policy for shipping (link at bottom of page). APO/DPO addressees will ship via USPS.  

Returns: All sales are final. Due to the nature of our business, no crystals nor crystal jewelry can accepted for return. We believe in facilitating positive energy and vibes and do not re-sell items that have been cleansed with intention for others, nor would we sell you a product that's been in possession of another customer. We promote positive vibes, but we DO NOT recycle energy in that manner.

Damaged product: All items are inspected before they are shipped out for quality and control. If you received your product damaged you have 5 days from delivery date to notify JOAHRI & LOU by email (info@johariandlou.com). We will assist you in initiating a claim through UPS. Once the claim is closed and completed you will be authorized a refund or exchange.

What if my bracelet breaks?

We want you to love your crystal jewelry from the moment you receive it. If your bracelet pops or becomes detached within 10 days of initial purchase (or date of delivery) we will happily repair it to its original state. This applies to strung bead bracelets earrings and necklace only! This policy does NOT apply to our jade bangles. No additional adjustments will be made for larger or smaller sizing. Your repair will be made on bead and charm availability. No additional changes will be made and a record inspection of your package opening will be conducted to preserve integrity. If your earring, bead bracelet or necklace cannot be restored to its original design you will be issued a full refund for the price of the bracelet only; shipping fee not included. 

What are your essential oils made of? Our essential oil carriers are based in either coconut oil or jojoba oil. We use a combination of 1% fragrant and essential oils. As with any other cosmetic or topical substance we do not recommend it be used on an open wounds. Oils are not for use in the eyes or to be digested, it is also recommended that this item be kept out of childrens reach. As a rule of thumb always test an area of skin, if irritation occurs discontinue use.

What are the ingredients in your salve?

Crystal Healing Salve is made with coconut oil, sunflower oil, plant-based wax and essential oils fragrant.

Is your soap all natural? Our soap is made with Vegetable based glycerin, coconut oil soap, 1% fragrant oils. 

Can I use the crystal cleanse all over my body?

Our crystal cleanse is designed for handwashing, and also hyperallergenic. However, we do use 1% fragrance oil. If you have sensitive skin or are usually sensitive to fragrances, we recommend testing out an area prior to extended use for the rest of the body.

Find a complete list of ingredients here.

I received my salve and it is cracked / melted!

Please be mindful that when shipping salve, and or soaps depending on the season and climate some products can become cracked or melt in transit. If your salve has melted simply set it aside in a safe cool and dry place and allow it to cure this will return it to its solidified state. You can also place your salve in a refrigerator for up to one hour to allow it to cure and solidify again.

DISCLAIMER!!

Crystal healing and other types of energy work are not to be considered as a substitute for traditional medical treatment.

If either you, or someone you know, has a serious health issue, you or they should consult their own doctor and/or other appropriate professional medical practitioner, and make complementary healing part of a complete health care programme.

In addition to the above statement, JOHARI & LOU LLC would also like to point out that when we talk about, discuss online and in person or hand out literature relating to the healing properties of crystals and stones, we are communicating to you our own personal beliefs and experiences and the results of our own extensive research.

Though crystals and stones are alleged to have one or more healing properties, either physical, mental, emotional or spiritual, it does not mean that you, personally, will definitely experience, or benefit from, any such properties.

Any information you receive, whether orally, in written form or electronically, relating to crystals and stones purchased from JOHARI & LOU LLC, should be received and understood in the above context. 

For our part, we will consider that any purchases you make from JOHARI & LOU LLC are made on the basis of your own freedom of choice.

We know that you have many choices and thank you for choosing JOHARI in LOU for your energetics needs.