Shipping Salve Disclosure
This disclosure is to provide information about receiving your salve in the mail during warm months and seasons.
JOHARI & LOU Artisan Soul Stones utilizes only natural products within our salves.
In comparisons to commercial products most of them contain ingredients such as phthalates to stabilize and maintain thickness, or Cocamide to thicken. Some use petroleum based oils and waxes to stabilize and ensure that their products maintains the same consistency through all temperature variations.
JOHARI & LOU Artisan Soul Stones uses natural 100% ORGANIC ingredients that do not contain these or any other synthetic additives.
Our salves are high in natural oils, unrefined Shea butter, and plant based wax, formulated to be a semi-soft/solid at room temperature.
This delicate recipe makes our salve sensitive to temperature changes.
What To Do About Melting
On sunny or warm days it is ideal to refrigerate BEFORE opening the tin. If you open to check if melting has occurred, it may spill out and make a mess.
The quality and healing properties of our products are not affected by melting, so leaving it in a cool place, or refrigerator to solidify will restore it to its original state.
What We Are Doing To Help The Problem:
While we have no control over the temperature conditions once your package leaves our studio we do our best to protect our products from melting in transit.
We have switched our US shipping from envelopes to using boxes that allow more padding for insulation.
We wrap our delicate products in added padding to add another layer of insulation
As a result, most products shipped in warm weather arrive without melting. But please understand, there is no way that we can ship products to completely control for the high heat temperatures of summer, trucks, and mailboxes.
We appreciate your business and thank you for your understanding.